You probably don’t think about it too much, but the day to day interactions you have with the people you work with shape both your and their experience of the working day. If you have a certain number of negative experiences compared to positive experiences, you might conclude that you’ve had a bad day. Then if you experienced the reverse, you would call it a good day. This ratio has a name; it is called the ‘magic ratio!’

It was coined back in the ’70s by Gottman and Levenson. They used a 5:1 positive to negative ratio to predict with a remarkable 94% accuracy whether 700 newlywed couples would stay together or divorce. Later, highly controversial work led by Fredrickson and Losada found that teams with a positive-negative ratio greater than 3:1 were more productive than workgroups that did not reach this ratio. Tom Rath even wrote a best selling book on this concept discussing the big impact of small interactions.

Improving Staff Morale

Faced with a daily barrage of difficult news, what can we do to keep morale high? Now that most of us are working from home, what can we do to create more positive interactions? Here are some ideas to get you started. We have added links below to some free and discounted resources that you might find helpful.

A. Find Ways to Lighten the Mood






Do let people off-load if they need to but limit the time on this. If you have someone who needs to talk about the virus or related issues in more depth, then schedule a separate meeting.

Don’t allow world issues to become the focus of your meetings or discussions when you are trying to get other work done.  

Do what you can to keep yourself and everyone grounded by pointing out the facts of the situation instead of getting caught up in media hype or conspiracy theories

Feedback the positive – Look for the positive in whatever you and your team are achieving right now and celebrate that. Look out for positive behaviours and attitudes from your people and share that with them. Encourage everyone in your team to do the same.

Find the humour in your daily life. Each team will want to do this differently. For some, it might be teasing each other, others it might be sharing work-appropriate jokes or amusing stories about their children or pets

B. Encourage Exercise and Wellbeing



Remind everyone to keep exercising – youtube and our phones are bursting with videos/top apps. There is an app out there for everyone to keep you moving around.

Hold a virtual wellbeing session – Spa product suppliers, such as Temple Spa are getting themselves organised to offer virtual pamper sessions.

C. Keep Everyone Connected by Organising Virtual Social Events






Host a quiz.

Run a virtual book club

Have pre-theatre drinks and watch some first-rate theatre together

Hold a virtual lunch get together

Hold a virtual coffee chat or pub get together


National Theatre are streaming free full-length plays every Thursday.  One Man, Two Guvnors, streamed last Thursday was a real mood booster.

A streaming service of a selection of Broadway’s best shows are offering 7 days for free, and $8.99 per month.

Some free resources to get you and your people fit.

An online platform to help you create a virtual book club with tips on how to run one.–cwIoBuEA2PQGxnK7cUYaAr6IEALw_wcB

Jennie Marie at Temple Spa is currently offering virtual pamper sessions for a nominal fee.


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